In its February 2011 issue, Consumer Reports has dropped its highly-coveted recommendation for the 2011 Ford Edge and Lincoln MKX. The reason comes down to Ford’s new telematics system, MyFordTouch and MyLincolnTouch.
“A complicated distraction while driving. In addition, first-time users might find it impossible to comprehend. The system did not always perform as promised,” said Consumer Reports about the system.
“If the Edge had decent controls, it would probably be recommended,” stated David Champion, senior director of Consumer Reports’ Auto Test Center.
As you may imagine, Ford doesn’t agree with Consumer Reports: “MyFord and MyLincoln Touch were designed using interfaces now common in many consumer appliances and electronics. Our research confirms that voice recognition is a superior way to control vehicle functions,” said Ford spokesman Said Deep.
“All the controls are in people’s hands and on the steering wheel, touch and voice control. Nothing could be simpler or safer,” said Derrick Kuzak, Ford group vice president of global product development. “Having said that, we respect Consumer Reports. They’re a very respected and influential magazine and we’ll work with them to understand their feedback and work to improve it based on their feedback.”