Last week, we reported about a woman from Nova Scotia being asked to pay $47,000 to Enterprise Rent-A-Car because she returned a Ford Mustang GT Convertible on their lot when they were not open. Their policy is anyone who leaves a car on the lot when the company is not open is viable for it, and that is exactly what happened when the car got stolen.
Kristen Cockerill dropped the car off after two days of using it, left the keys in a secure dropbox and then the theft occurred. The company recently admitted in a statement the situation with Cockerill could have been handled quite a bit better.
The general manager of the Nova Scotian branch went so far as to apologize to the woman “for the way this claim was handled during the last few months.” The company maintains it is working with Cockerill’s insurance company to remedy the situation in a reasonable fashion.
The company has now decided to examine its communication process with its customers especially with regards to extraordinary situation such as this. Keep your eyes peeled to gmauthority.com for the latest on developments with regard to this case and any other strange cases similar to this.