Ford Recalls 740,878 Units Of Ford Escape, Mercury Mariner CUVs Over Potential Power Steering Flaw
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Ford Motor Company is recalling 740,878 units of the (last-generation) Ford Escape and Mercury Mariner produced between 2008 and 2011. The affected units have a steering torque sensor that may not be able to properly detect driver steering input, resulting in the loss of the Electric Power Steering (EPS) assist.
| MANUFACTURER | MAKE | MODEL | MODEL YEARS |
| FORD MOTOR COMPANY | FORD | ESCAPE | 2008-2011 |
| FORD MOTOR COMPANY | MERCURY | MARINER | 2008-2011 |
The problem: if the steering torque sensor improperly detects driver steering input, the vehicle’s Electric Power Steering (EPS) assist will be disabled. If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
The solution: Ford will notify owners of affected vehicles, and dealers will update the vehicle’s software for the power steering control module (PSCM) and the instrument cluster module, free of charge.
If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge.
The recall is expected to begin by July 25th, 2014.
| REPORT RECEIPT DATE: | MAY 29, 2014 | |
| NHTSA CAMPAIGN NUMBER: | 14V284000 | |
| FORD RECALL NUMBER: | 14S05 | |
| POTENTIAL NUMBER OF VEHICLES AFFECTED: | 740 | 878 |
Contacts: owners may contact Ford customer service or the National Highway Traffic Safety Administration Vehicle Safety Hotline.
| FORD CUSTOMER SERVICE: | 1-800-392-3673 |
| NHTSA TOLL-FREE: | 1-888-327-4236 |
| NHTSA (TTY): | 1-800-424-9153 |
| NHTSA WEBSITE: | WWW.SAFECAR.GOV |
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Ford will only do software update. If you have steering at time you go in for recall work this does not show in a diagnostic. The error only shows when you have no steering. I believe ford knows this and is being deceiving about this. I own a escape with this known steering problem. I had the recall work done with the understanding that software update would fix the steering problem. 3 weeks after software update my suv had sudden loss of steering with no chimes or message in message center. Fords software update does not work I repeat it does not work. Ford also will not replace torque sensor or steering as noted in recall. Ford is lying and not honoring recall 14s05 and thousands of recalled unsafe suv as mine is are still on the roads and highways driving along side all of you. Do you feel safe I know I dont.
You are exactly right. Ford set this recall up as a publicity stunt. They know the software update does not correct the problem. After they touch the vehicle and supposedly update the software they say the recall is closed. then when your power steering fails you are forced to pay for the steering column replacement. $1,000 If enough of us complain maybe we can fight back. This is criminal. This failure is life threatening. and Ford is brushing it off as a software glitch. NOT!
This has been my experience as well.
Given Ford’s refusal to fix this serious and pervasive issue, I filed a petition with the National Highway Traffic Safety Administration pursuant to 49 CFR 557.4, which requests a determination from the NHTSA regarding whether Ford adequately met its obligation to remedy recall 14S05. I argue it did not (as I’m sure many of you on here will agree). I encourage anyone who have had problems with 14S05 do the same. If you’d like more information on the petition I filed, please PM me.
Petitions can be submitted here:
National Highway Traffic Safety Administration
Attn: Administrator
400 Seventh Street, SW.
Washington, DC 20590
Petitions must include the word “Petition” and must specifically request for a hearing for the NHTSA to hold a public hearing to try and resolve the issue.
Hi, I notice the post are over a year old. Did anyone ever get this problem resolved. Going through the same problem with our 2008 Mercury Mariner. Contacted all the organizations to file complaint, They still don’t have to fix the power steering assist. And its costing us over 1000 still having it worked on. Help!
I am going through the same situation with my 2008 Mercury Mariner. I have also made numerous calls. I get the same run around answer. Was anyone able to find anything more? I am very frustrated that Ford is not willing to fix the recall issue now.
” If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.”
Apparently this sentence doesn’t matter to Ford anymore.
I hope we can get a class action law suit against Ford on this failure to comply with the NHTSA.
I took my car in to have the recall performed in July 2014 since I would lose power steering periodically. November 9, 2014, my power steering went out completely. I took it in to Randall Reed’s Prestige Ford where they did the recall. They told me I needed a new steering column at $1200. I told them it was a problem with a lot of the recalled vehicles as I had read several complaints. They told me to call the customer relations who told me that the dealership would have to call the recall exemptions department but the service department acted like they didn’t know what they were talking about. I have gotten enough of the run around. Obviously their reprogramming the system during the recall was not the answer to my power steering problems and Ford needs to step up and fix their problems. I know several having this same issue so obviously not just my problem.
Hey I’ve had the exact same problem. I don’t want to pay $1000 to fix it. I called ford today and was essentially told that it was not their problem. My email is [email protected]. Maybe if we all make a list or come together we can get this problem fixed??? I’m open to suggestions.
I have a 2008 Mercury Mariner took it for recall 3 months ago. Had problems 38th steering took to mechanic he said it’s the Torque Sensor. Called Ford they won’t fix it even though there’s a 12000 Mile or 12 month warranty on recall. Said that’s not the problem but Bob Bell Ford said the Torque Sensor is bad. Having my mechanic fix broken motor mount to prove that’s not the problem with the steering. Recall is under warranty so they better fix it tomorrow. Does anyone know if there is a lawsuit going against them because I’m jumping on it. I have to drive my car with a bad torque sensor they know it’s bad but won’t fix it. They admitted it’s bad and I’m under warranty but because of a broken motor mount they won’t fix it. I told them to replace torque sensor I’ll deal with motor mount. They won’t do it.
Just had the same thing happen on 2010 mariner. Did call odi of nhtsa and they do have a pending partition on this recall. If enough people go to odi this issue will get pushed forward quicker.
Im going through the same thing…. This is the second time i take my car to the dealership. Now they are trying to say it is not because the recall but is presenting the same symptoms as the first time. I don’t think this is fair. They are not fixing the recall and whatever was damage because of that. Please send me email if you are going through the same… Im even thinking about a law suit…. They are taking advantage of people that don’t speak up!!
[email protected]
I am having the same problem – took my car in due to the recall notice; they updated the software; two months later the power steering has failed; Ford refused to fix it b/c they say the problem is not under warranty or unrelated. I’m going to file a complaint with the NHTSA as well, but if anyone has advice on how next steps I should pursue can you email me? Thank you!
am I still eligible for free-of-charge replacement of the steering sensor? My steering has Locked on me and will not turn
Barbara Voegtlin
2012 Mariner