Volkswagen Group of America has appointed Stefan Schüller as its Executive Vice President of Group Quality. In his new role, Schüller will oversee the vehicle quality, reliability, and customer satisfaction efforts for both Volkswagen and Audi in the United States.
The 52-year-old native of Schleswig-Holstein, Germany, Schüller brings over 20 years of technical and leadership experience within the Volkswagen Group, including his most recent roles as Head of Product Safety and Product Reliability with Audi AG and Head of Product Readiness/Procurement with Audi AG. The executive obtained a Master of Science and a Bachelor of Science in mechanical engineering from the University of Hannover.
Schüller will be replacing Marc Trahan, who will retire after a 35-year career with Volkswagen Group of America. The transition will be effective July 1, 2014, with Trahan staying on to support the business through the end of the year.
Trahan has had a 35-year career with Volkswagen Group of America. In current role, he was integral in improving vehicle quality, strengthening dealer support, and helping to shorten response and resolution time. Under his leadership, vehicle warranty claims have been reduced by 54 percent since 2010.