If you’re one of an unlucky bunch of Tesla Model S owners, you may have received a note from the automaker recently, requesting that you consider using the company’s free Supercharger stations less frequently.
The problem, according to Bloomberg, is that many of the notes seem to have unfairly targeted some Tesla Model S owners who aren’t guilty of committing any Supercharger courtesy faux pas.
For instance, in an interview last Thursday, 70 year-old Tesla Model S owner Bill Hamilton from Napa, California remarked that he is “in sympathy with the purpose of the letter, but Tesla sent it to the wrong people.” He continued: “This is a classic screw-up. They sent this letter out based on some algorithm that is totally incorrect. Maybe a summer intern ran the programming query. Communications is not Tesla’s strong suit.”
Tesla Motors CEO Elon Musk said in June that the automaker’s free Supercharger stations are intended for long-distance commutes, and that the company may have to notify certain offenders of their misuse. But Mr. Hamilton regularly charges his Tesla Model S at home, he says, and the nearest Supercharger stations to his residence are each 25 miles from Napa.
Bloomberg further reports that the automaker’s emails to customers have irked some owners of the Tesla Model S, noting the critical reception that the note received on internet forum “Tesla Motors Club.”