I have the same problem with my 3 month old Focus. I’ve contacted Ford and they are no help. I am suffering severe pain in my neck and back and down my arm as I am forced to slouch with my chin nearly on my chest when I sit in the seat. I am facing the prospect of neurosurgery on my neck due to this design fault. No solution has been offered by Ford. I have emailed them and they are just “passing the buck”. The head rests are not adjustable and are set too far forward. I would never recommend that anybody buys a Ford until this design fault is fixed. All the cars should be recalled and have the head rests replaced!! I will sell mine as soon as I can – in the mean time I will remove the head rests and if i can fit the ones from my old BMW into it i will put those in otherwise i will leave nothing there!!! One lot of spinal surgery will be enough for me.