Ford Recalls 23,000 Units Of Focus Electric And C-MAX Over Lack Of Door Chime

Ford Motor Company has issued a recall for certain models of the Ford C-MAX and Focus Electric to fix a software bug that could potentially allow others to drive away in their vehicles or for owners to unknowingly leave their vehicles running when exiting. Talk of the recall originally started in early October.

The problem: a software glitch in Ford’s Intelligence Access Push Button Start System (aka keyless entry and start), “there is no audible chime when the vehicle is operational and the driver’s door is opened… Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft”, according to the NHTSA.

Affected vehicles: two Ford models are affected, including:

  • 2012 and 2013 Ford Focus Electric
  • 2013 C-Max equipped with Ford’s Intelligence Access Push Button Start System

Numbers of vehicles potentially affected: 23,000 (NHTSA estimate)

The fix: Ford will alert owners of the recall before the end of October. After receiving the recall notice, owners should take their vehicles to a Ford dealer, who will perform a free software update for the door chime.

Contacts: owners can contact Ford at 866-436-7332 (Ford recall number 13C07) or the NHTSA at 888-327-4236 and reference recall campaign #13V475000.

Motrolix Founder with a passion for global automotive business strategy.

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