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Tesla Motors Reassigns Global Sales VP To Customer Satisfaction Role

Tesla Motors certainly has some ground to cover in terms of improving both sales and delivery in the global market, and that means hiring new executives to oversee sales in each of the automaker’s three target markets: Asia, Europe, and North America.

In fact, Automotive News reports that while Tesla Motors has anticipated that each of these three markets would make up roughly equivalent portions of the electric carmaker’s global sales, the numbers are quite a bit more skewed than that; the North American market makes up around 55 percent of Tesla Motors’ total sales, to Europe’s 30, and Asia’s 15 percent.

In light of this – and in addition to hiring fresh blood – Tesla Motors is looking at how it can more effectively utilize its current executive staff. The automaker just recently announced that Jerome Guillen, former Tesla Vice President of Global Sales and Service, will be reassigned to his former role of overseeing Customer Satisfaction. The company maintains that this is not a demotion, saying in a statement: “He has been and remains part of the senior executive team, reporting directly to Elon.”

For the time being, Guillen is still in his current post, which he’ll occupy until Tesla Motors manages to find suitable executives to fill each of its continental sales roles. “Once they are on board, Jerome’s focus will be on post- sales activity from delivery to long-term customer care, where he has done an incredible job,” continued the statement from Tesla. “He has taken Tesla to the highest service satisfaction of any company in the auto industry by far.”

Aaron Birch is an automotive enthusiast and writer/filmmaker from Detroit, MI. As a rule, he only buys cars older than himself.

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